OneVillage Achieves Outstanding Net Promoter Score of 94, Reflecting Continued User Loyalty and Impact
Washington, D.C. — November 20, 2025 — OneVillage, the healthcare technology company delivering whole-person support for people navigating serious illness, announced today the results of its most recent Net Promoter Score® (NPS) survey, achieving a score of 94 based on over 500 user responses. The result affirms OneVillage’s continued leadership in patient-centered digital health, following previous NPS scores of 95 in 2024 and 92 in 2023.
NPS is a widely recognized benchmark of customer satisfaction and loyalty, calculated by asking users how likely they are to recommend a service to others. Scores above 70 are considered “world-class” across most industries. OneVillage’s score of 94 places it in the highest echelon of performance among healthcare, technology, and employee benefits platforms.
“We're deeply honored by this continued trust from our members,” said Ashley Yesayan, Founder and CEO of OneVillage. “A Net Promoter Score of 94 is not just a metric—it’s a reflection of real people feeling supported, empowered, and better equipped to manage their health journeys. We’re proud to be delivering care that makes a measurable difference.”
The 2025 survey was conducted during the summer months and included more than 500 respondents across OneVillage’s employer client base. Users cited fast access to expert support, clarity around insurance and care planning, and the platform’s compassionate tone as top reasons for their high satisfaction. OneVillage’s virtual services span more than 35 specialties, including navigation, mental health, nutrition, financial coaching, and caregiver support.
The strong results come at a time of rapid growth for OneVillage, which recently secured national carrier approvals from Cigna and UnitedHealthcare to cover its services under employer wellness and benefits programs. The company continues to expand its footprint with health systems, advocacy groups, and enterprise employers looking to modernize care delivery.
“We’re thrilled to see such high engagement and satisfaction, and we’re only just getting started,” said Yesayan. “We’re building the infrastructure to scale supportive care—something the traditional healthcare system has never been designed to do.”
About OneVillage
OneVillage is a healthcare technology company transforming how individuals and families access supportive care. Offered as an employee benefit, OneVillage connects users with a dedicated medical scheduler, expert insurance navigators, and seamless, on-demand access to licensed professionals across 35+ specialties—ranging from sleep and mental health to financial wellness and nutrition. Our AI-driven care pathways address the emotional, logistical, and financial challenges that surround medical care, delivering truly personalized support for whole-person health. Learn more at www.onevillage.io.
MEDIA CONTACT:
Ashley Yesayan
Founder & CEO, OneVillage
📍 Washington, D.C.
📩 press@onevillage.io
🔗 www.onevillage.io
