Cigna Virtual Care

July 12, 2021
Cigna Virtual Care

Virtual care (telehealth) combines in-office quality with in-home privacy and convenience.

With medical and behavioral virtual care, you and your eligible family members can easily connect with board-certified doctors, pediatricians, nurse practitioners, and licensed therapists or psychiatrists without leaving your home, work, or wherever you may be.

What is virtual care?

Virtual care (also known as telehealth, or telemedicine) is the use of technology to connect with a provider by video or phone using a computer or mobile device.**

How does virtual care work?

Depending on your plan and location, eligible Cigna customers can connect with board-certified medical providers and licensed therapists online using a phone, tablet, or computer.

You can: 

  • Connect 24/7 with board-certified providers for more than 80 minor medical conditions.
  • Schedule online appointments with licensed counselors or psychiatrists for behavioral or mental health conditions.
  • Schedule an appointment for a virtual wellness screening
  • Have a prescription sent directly to your pharmacy, if appropriate.

The Benefits of Virtual Care

  • No waiting rooms
  • Get connected quickly. No more lost time in waiting rooms.
  • 24/7 live and on-demand for minor medical conditions
  • Access care from just about anywhere via video or phone.
  • Convenient, not costly
  • Medical virtual care for minor conditions costs less than ER or urgent care center visits, and may be even less than an in-office Primary Care Provider (PCP) visit.

Behavioral/Mental Health Virtual Care

  • Talk privately with a licensed therapist or psychiatrist by appointment using your phone, tablet, or computer.
  • Get prescriptions sent directly to your local pharmacy, if appropriate.

Types of conditions treated: 

  • Addictions
  • Depression
  • Grief/loss
  • Life changes
  • Men’s issues
  • Panic disorders
  • Parenting issues
  • Relationship/marriage issues
  • Stress
  • Trauma/PTSD
  • Women’s issues

Dental Virtual Care

How it works:

  • Talk to a licensed dentist via a video call, 24/7/3654
  • Get non-narcotic prescriptions sent directly to your local pharmacy, if appropriate.

Types of conditions treated:

  • Urgent dental issues
  • Toothaches
  • Broken or chipped teeth
  • Inflammation, sores or infection of the gums, and oral tissues
  • Guidance on whether to seek immediate emergency care

Not sure what type of care you need? Talk to a nurse.

You can talk to a nurse 24/7 at no additional cost to you by calling 1 (855) 673-3063.

They’ll ask a few questions about your symptoms, then help you decide whether to go to urgent care, see your doctor, go to the emergency room, or care for yourself at home. They're here with support and guidance for any non-emergency situation.

Sign-up to personalize your cancer journey – free, always.