Crisis and health support
Aetna Resources for Living℠ mental well-being services has set up crisis support lines anyone can access. IIf you have this program, you can find the phone number in your plan materials.
If you’re an Aetna Medicare member, call us at 1-866-370-4842 (TTY: 711).
All members have 24/7 access to the Aetna Nurse Health Line. To talk to a nurse, call 1-800-556-1555 (TTY: 711).
Telemedicine counseling support
You can meet with a licensed professional by phone or face to face through video.
To access, log in to your member account, select “Find Care & Pricing” and then type “Behavioral Health” to find providers in your network.*